Rumini Terms of Use

Rumini operates a transparent pricing model. All fees are displayed prior to confirming your service.

Weight Management Program:

• Annual membership fee: CA$89, billed once per year (non-refundable after assessment begins). The CA $89 annual membership fee is a one-time yearly charge that provides patients access to Rumini’s Weight Management Program and includes:

• Unlimited access to Rumini’s secure telehealth portal for weight-related care throughout the membership term.
• Initial intake review and eligibility assessment by an Ontario-licensed healthcare professional.
• Ongoing support from the Rumini Care Team, including messaging assistance, follow-up coordination, and prescription management.
• Annual renewal and documentation management, including health history updates, treatment continuity, and form processing.
• Access to educational and lifestyle resources related to medication safety, nutrition, and ongoing weight-management support.
• This membership fee does not include the cost of medications, pharmacy dispensing fees, or renewal/visitation fees.
  It is non-refundable once your clinical assessment has been initiated or a healthcare professional has begun reviewing your intake form.

• Follow-up / renewal visit: CA$40 per cycle.
  • The CA $40 renewal / visitation fee applies each time you request a follow-up review, medication renewal, or continuity-of-care check within the Rumini Weight Management Program.
  • This fee is not paid to physicians or nurse practitioners, and does not represent a professional medical consultation charge.
    It is an administrative and operational fee collected by Rumini Health Inc. to facilitate continuity of service and patient support.
  • This fee covers:

• Clinical coordination and reassessment processing, including review of your progress and any new health information by licensed professionals.
• Prescription renewal facilitation and verification through Rumini’s secure platform.
• Ongoing care-team communication, including patient inquiries, dosage tracking, and side-effect management.
• Secure documentation and recordkeeping, ensuring compliance with PHIPA, CPSO, and OCP requirements.
• Administrative support, including coordination with partner pharmacies for dispensing and delivery scheduling.
• The CA $40 renewal / visitation fee is charged per follow-up cycle and is non-refundable once your renewal request has been submitted for provider review.
  All medication and dispensing costs remain separate and are billed by the partner pharmacy at the time of fulfillment.

• Pharmacy dispensing fee: CA$11.99, included in medication cost.

Erectile Dysfunction & Hair Loss Programs:

The Erectile Dysfunction (ED) Program follows a simplified, transparent pricing model:

• CA $40 visitation fee per consultation or renewal cycle.
• Plus the cost of medication, which varies by type, dosage, and duration of treatment.
• The standard pharmacy dispensing fee (typically CA $11.99) which is included in the medication cost. 
• The CA $40 visitation fee is an administrative and coordination fee retained by Rumini, not paid to a physician, and covers:

• Processing of your assessment and secure review by an Ontario-licensed practitioner.
• Prescription generation and coordination with the partner pharmacy.
• Ongoing assistance from the Rumini care team for renewals, medication inquiries, or side-effect reporting.
• Secure storage of medical records and compliance documentation.

ED medications are dispensed through licensed Ontario pharmacies and delivered discreetly to your confirmed address.
Medication pricing depends on the prescribed product and dosage; final costs are always disclosed before payment.
All prices are listed in Canadian dollars (CAD).

Payment must be completed before a consultation begins.
Rumini accepts major credit cards and may process payments through trusted third-party gateways.

Refunds:

Are generally not available unless:

• A consultation has not been reviewed or initiated by a clinician (generally less than 24 hours)
• A duplicate payment error occurs

Insurance and Coverage:

Rumini collaborates with both public and private payers to maximize patient convenience and coverage.

• OHIP coverage: Certain consultations and medical services are billed directly to the Ontario Health Insurance Plan (OHIP) when eligible.
• Private-insurance concierge service: Rumini’s administrative team assists patients in coordinating claims or direct billing with participating private insurance providers to streamline reimbursement for eligible medications.
• Patients may request pharmacy receipts or insurance-ready documentation for claims submission.

Rumini acts as a liaison (“concierge”) between you and insurers for facilitation only and does not guarantee reimbursement outcomes, which depend on your plan’s terms.