Privacy Policy

5.Why We Collect, Use and Disclose Information

Rumini Pharmacy collects, uses and discloses information only for reasonable and appropriate purposes, including:

•  providing pharmacy services, including dispensing, counselling, interaction screening, allergy screening, renewals, refills, transfers and medication management;
•  facilitating confidential assessment by independent prescribers where a prescription or clinical review is required;
•  supporting specialty pharmacy services, including medication access, clinical coordination, adherence support, reimbursement support and patient support program coordination;
•  processing payments, managing accounts, issuing receipts and coordinating insurance or drug-plan adjudication;
•  communicating with you about assessments, prescriptions, counselling, deliveries, refills, renewals, safety issues and service updates;
•  coordinating with healthcare professionals involved in your care where authorized or permitted by law;
•  meeting legal, professional, regulatory, record-keeping and reporting obligations;
•  protecting patient safety, preventing fraud, maintaining security and improving service quality.

6.Consent

We collect, use and disclose personal health information with your knowledgeable consent, except where the law permits or requires otherwise.

In many healthcare situations, your consent may be implied within your circle of care. For example, relevant information may be shared between your prescriber and our pharmacists so that your prescription can be assessed, dispensed, counselled on and monitored safely.

We obtain express consent where required, including for certain disclosures outside the provision of care, optional marketing communications, reimbursement assistance, patient support program coordination or other non-essential uses.

You may withdraw or withhold consent at any time, subject to legal, professional and safety limits. Withdrawing consent may affect our ability to provide certain services.

7.Who We Share Information With

Rumini Pharmacy does not sell, rent or trade personal information or personal health information. We share information only as needed to provide services, support patient care, comply with law or meet professional obligations.

We may share information with:

•  Independent prescribers, for assessment, prescribing and clinical follow-up where applicable;
•  Pharmacists and pharmacy staff, for dispensing, counselling, safety screening, medication management and pharmacy operations;
•  Other pharmacies, where you request a transfer or choose another pharmacy to dispense your prescription;
•  Physicians, specialists, clinics, hospitals, laboratories and infusion clinics, where required for continuity of care, medication management or patient safety;
•  Insurers and drug plans, where you ask us to coordinate coverage, adjudicate claims or support reimbursement;
•  Manufacturer patient support programs, where you authorize us to support enrolment, reimbursement assistance, medication access or adherence support;
•  Delivery partners, including courier and logistics providers, using only the information reasonably necessary to deliver medication safely and discreetly;
•  Technology, cloud, payment, communication and operational service providers, who support our services under confidentiality, privacy and security obligations;
•  Regulators, professional colleges, law enforcement or government authorities, where required or permitted by law.

8.Specialty Pharmacy Privacy

Specialty pharmacy services often require coordination among patients, prescribers, specialists, hospitals, infusion clinics, insurers, reimbursement programs and manufacturer patient support programs. Where you use Rumini Pharmacy for specialty pharmacy services, we may collect, use and disclose information necessary to:

•  support access to specialty, biologic, injectable, high-cost, chronic or complex medications;
•  coordinate prior authorization, insurance coverage, drug-plan adjudication and reimbursement assistance;
•  support manufacturer patient support program enrolment where authorized by you;
•  coordinate medication delivery, cold-chain handling, infusion clinic delivery or hospital coordination where applicable;
•  provide pharmacist counselling, adherence support, refill reminders and medication monitoring support;
•  communicate with your healthcare team to support safe and continuous care.

Specialty pharmacy services may include therapeutic areas such as oncology, hematology, rheumatology, gastroenterology, dermatology, neurology, multiple sclerosis, immunology, fertility, HIV, hepatitis, transplant, rare diseases, biologics and specialty injectable medications.

9.Patient Choice of Pharmacy and Transfers

You have the right to choose where your prescriptions are filled. If you choose to have a prescription dispensed by another licensed pharmacy, Rumini Pharmacy may use and disclose the information necessary to securely transfer or transmit your prescription to the pharmacy of your choice, where legally permitted.

Choosing another pharmacy does not affect your right to access services through Rumini, future assessments, or the independent clinical judgment of prescribers and pharmacists.

10.  Service Providers and Data Residency

Rumini Pharmacy uses third-party service providers to support secure technology, payment processing, communications, delivery, hosting, analytics, administrative operations and patient service workflows.

We require service providers to protect information, use it only for the services they provide to Rumini Pharmacy, and apply appropriate safeguards. Some service providers may process or store limited information outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction where it is processed or stored. Rumini Pharmacy uses contractual, technical and administrative safeguards intended to protect information in accordance with applicable privacy laws.

11.  Cookies, Analytics and Marketing Technologies

We may use cookies and similar technologies for website function, security, analytics and communication preferences.

•  Essential cookies are required for website operation, security and account functionality.
•  Functional cookies may remember preferences and improve user experience.
•  Analytics technologies help us understand website performance and improve services.
•  Marketing technologies are used only where permitted by law and, where required, with consent.

We do not knowingly transmit personal health information to advertising platforms. Non-essential analytics or marketing technologies should not be active on medical-intake, account, payment, checkout or prescription-upload pages. You may control cookies through browser settings and any cookie tools made available on the website.

12.  Communications and CASL

We may contact you by phone, email, text message, secure messaging or mail for service-related communications, including assessment updates, prescription status, pharmacist counselling, refill reminders, delivery updates, payment issues, safety notices and administrative matters.

Commercial electronic messages are sent only in accordance with Canada’s Anti-Spam Legislation. You may unsubscribe from marketing communications at any time without affecting service-related communications that are necessary for your care, safety, prescription management or account administration.

13.  Artificial Intelligence and Automated Tools

Rumini Pharmacy may use automated tools or artificial intelligence technologies to support administrative, operational, communication, document, workflow or customer-service functions. These tools do not independently diagnose patients, prescribe medications, make clinical decisions, determine treatment eligibility, or replace the professional judgment of licensed pharmacists, independent prescribers or other regulated healthcare professionals.

Information generated or supported by automated tools may be reviewed by appropriate personnel where required. You should not rely on automated responses as medical advice.

14.How We Protect Information

Rumini Pharmacy uses administrative, technical and physical safeguards designed to protect information against unauthorized access, use, disclosure, copying, modification, loss or theft. Safeguards may include:

•  encryption in transit and, where applicable, encryption at rest;
•  role-based access controls and need-to-know staff access;
•  authentication controls and password protections;
•  audit logs and access monitoring where available;
•  secure backups and system safeguards;
•  privacy and confidentiality training for staff;
•  vendor due diligence and contractual privacy obligations;
•  physical safeguards for pharmacy records and pharmacy premises.

No method of transmission or storage is completely secure. We work to protect information and respond promptly to suspected privacy or security incidents.